The Göteborg City Card is administrated by Göteborg & Co Träffpunkt AB, Mässans gata 8, 412 51 Göteborg, tel. +46 (0)31-368 40 00 (”Göteborg & Co”).

The Göteborg City Card

The Göteborg City Card is available for 24-, 48- and 72-hours during high season and you activate it by filling in date and time on the card. During the period October 1 - April 30, the Göteborg City Card is only available as a 48 hour card.

City Card for children


Children are defined as up to and including the age of 16 (i.e. under 17). City Cards for children can only be ordered and used together with an adult Göteborg City Card. You can order a maximum of four child cards per adult card. City Cards for children are only available for families and not for school classes and youth groups.

How do I buy a Göteborg City Card?


A Göteborg City Card can be ordered online at goteborg.com/citycard. When ordering a City Card online, the agreement concerning the purchase is binding once the order is placed and a confirmation has been sent out. The order confirmation is sent to the email address you have provided. Please check that all information in the order confirmation is correct and contact us immediately if you notice any errors.

Price


All prices for the Göteborg City Card can be found at goteborg.com/citycard and are given in Swedish crowns (SEK) including any VAT. There is a delivery charge for cards sent by post.

Payment


Payment of your Göteborg City Card occurs when you place your order. Göteborg & Co only accept payment with VISA or MasterCard. There are no extra fees for paying by credit card.

Delivery of your Göteborg City Card


There is a fee for delivery of your Göteborg City Card. Your card is sent to the address you provided when you placed your order. Delivery time within Sweden is 1-3 working days after you have placed your order. Delivery time outside Sweden is up to 10 working days. We therefore recommend that you order your Göteborg City Card well in advance before you intend to start using it.

You can also choose to collect your Göteborg City Card from one of Gothenburg’s Tourist Information Centres, in which case you pay no delivery fee. To collect your Göteborg City Card, please print out and bring with you your order confirmation. For addresses and opening times, see ‘Gothenburg Tourist Centre’.

Cancellations and refunds


According to Swedish law (Distans- och hemförsäljningslagen, 2005:59) you have the right to cancel your purchase within 14 days after receiving your Göteborg City Card. To exercise your right to a cancellation and refund you must notify us within the 14-day period. You can contact us by email [turistinfo@goteborg.com] or by telephone [+46 (0)31-368 42 00].

Any returns are to be sent to Göteborg & Co at address [Göteborg & Co, Mässans gata 8, 412 51 Göteborg, Sweden]. Please write ‘City Card’ on the envelope. Cards must be complete and unused. Any costs for returning cards will not be refunded by Göteborg & Co.

After Göteborg & Co has received the cards and approved the return, the refund will be made within 30 days to the bank account you have stated.

Personal information


When you purchase a Göteborg City Card, you will be asked to provide some personal information, such as name, email address, postal address and telephone number. Your information is used by Göteborg & Co to administer your purchase of a Göteborg City Card and will not be shared with any unauthorised party.

According to Swedish law (Personuppgiftslagen, 1998:204), you have the right to see what information we have recorded about you. If such information is wrong, incomplete or irrelevant, you can request that the information is corrected or removed. In such cases, please contact Göteborg & Co. Your details may be used by Göteborg & Co to send you information in the future and as part of anonymous summary statistics. By ordering your Göteborg City Card online at goteborg.com/citycard you agree that Göteborg & Co can use your personal information in the way described above.

Contact


For general questions about the Göteborg City Card, please contact Gothenburg Tourist Information Centre via email [turistinfo@goteborg.com], or telephone [+46 (0)31-368 42 00]. If you have any questions regarding the product Göteborg City Card or concerning how we handle your personal information, please contact Göteborg & Co via email [info@goteborg.com], or telephone [+46 (0)31-368 40 00].